How to Make an Appointment
Non-urgent advice: Please Note
To access appointments we are kindly asking all patients, where possible, to complete an online consultation. Allowing us to keep our phone lines free for the few, often vulnerable patients who cannot access online services.
All appointment requests will be triaged. Clinicians will triage accordingly and if your problem is urgent and needs treatment that day we offer telephone & video consultations.
If the clinician feels it is necessary to assess you face to face, an appointment will be arranged.
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see our Who Do I See? section, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
Non-urgent advice: Help with your GP Appointment
Here are some tips to make the most of your appointment.
One problem per visit – The Doctor may not be able to deal with lots of problems in one visit.
Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.
Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.
Is this your first visit to the Practice?– Please bring a list of medication you are currently taking.
If you don’t understand, don’t be afraid to ask again – The Doctor can explain what has been said or any words you did not understand.
Ask a friend or family member to come with you – only if you would like.
Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests. Make sure you know if you need to do anything and write it down if necessary.
If you are late – you may not been seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.
Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.
Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.
Non-urgent advice: Cancel an Appointment
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
If you are not registered for online services or don’t have the password to hand, then you can complete our Cancel Appointment Form